Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by The Outreach Bros (“Company”, “we”, “us”, or “our”), including SMS and email communications, appointment booking, and any other related services. By submitting your information or engaging with our platform, you agree to these Terms.

1. Consent to Receive SMS and Email Communications

By providing your mobile number or email address and opting in via our website, booking form, or lead intake system, you:

Consent to receive transactional messages from The Outreach Bros, including appointment confirmations, reminders, updates, and follow-ups.
Understand that message frequency may vary based on your activity and engagement with our services.
Acknowledge that standard message and data rates may apply based on your carrier and service plan.

2. Message Content

We only send messages related to:

Appointment confirmations and updates
Scheduling or rescheduling instructions
Follow-up requests and feedback surveys
Client service communications

We do not send promotional or marketing content without your prior express written consent (PEWC), in compliance with TCPA and CTIA guidelines.

3. Opt-Out and Help

You may opt out of SMS communications at any time by replying:

"STOP" – to stop all further SMS communications from us.
"HELP" – to receive support or more information about our messages.

Email communications may be opted out of by clicking the “unsubscribe” link at the bottom of any email.

4. Data Use and Sharing

Your contact information is securely stored and used exclusively to facilitate service delivery. We do not sell or share your information with third parties for marketing purposes. For more details, refer to our Privacy Policy.

5. User Responsibilities

You agree that:

You are at least 18 years old or legally authorized to use our services.
The phone number and email you provide are accurate, active, and belong to you.
You will not use our services to harass, abuse, or spam others.
You will immediately notify us if your contact details change.

6. Service Providers

We may use third-party vendors (e.g., CRMs, email/SMS providers, booking platforms) to deliver services. All vendors are required to follow best practices in data protection and message delivery as outlined by the CTIA, TCPA, and A2P 10DLC registration standards.

7. Limitations of Liability

To the maximum extent permitted by law, The Outreach Bros is not liable for:

Delays or failures in message delivery
Carrier-related service disruptions
Data breaches not caused by our own negligence
Any indirect, incidental, or consequential damages

8. Modifications

We reserve the right to update these Terms at any time. If we make material changes, we will notify users by updating this page. Continued use of our services after changes constitutes your acceptance of the revised Terms.

9. Contact Information

For questions about these Terms, or to report a problem, please contact us:

The Outreach Bros
📧 info@theoutreachbros.com
🌐 www.theoutreachbros.com