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Privacy Policy :

Effective Date: July 28, 2025
Last Updated: July 28, 2025

At The Outreach Bros, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including our booking platform, website, SMS/email notifications, and any other tools we use to communicate with you.

By using our services or submitting your information through our booking forms or website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information when you visit our site or book a meeting:

  • Personal Information:
    Name, phone number, email address, company name, job title, and any other information you provide via forms or communication.

  • Appointment Details:
    Availability, calendar preferences, appointment type, location (e.g., county or zip), and custom form responses.

  • Communication Preferences:
    Opt-in status for email or SMS updates, and message interaction history (e.g., replies, unsubscribes).

  • Technical Data (automatically collected):
    IP address, browser type, device type, operating system, referral sources, and usage activity on our site.

2. How We Use Your Information

We use the information we collect solely to deliver appointment-related services and support your engagement with our team. Specifically, we use your data to:

  • Send SMS and/or email reminders about your scheduled appointments

  • Allow rescheduling or cancellations

  • Follow up for feedback or appointment updates

  • Respond to customer inquiries

  • Improve our booking system and user experience

  • Maintain compliance with U.S. federal messaging guidelines (A2P 10DLC)

We do not use your information for any promotional or marketing purposes without your explicit consent.

3. SMS and Email Communications

By submitting your phone number or email and checking the consent box during booking, you authorize us to:

  • Send you transactional messages related to appointment confirmations, changes, or follow-ups

  • Contact you via SMS and/or email in accordance with TCPA and CTIA guidelines

  • Process opt-outs if you reply with "STOP"

  • Provide assistance if you reply "HELP"

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to SMS messages or unsubscribing via email.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third parties.

We may share your information with:

  • Trusted service providers (e.g., calendar software, CRMs) strictly for the purpose of providing services

  • Regulatory authorities if legally required to comply with applicable laws or valid legal processes

All third-party providers we work with are required to maintain the confidentiality and security of your data.

5. Data Security

We take data security seriously and implement appropriate safeguards to protect your personal information from loss, unauthorized access, or misuse. These include:

  • SSL encryption on all form submissions

  • Secure password-protected systems

  • Limited employee access to sensitive information

While no system is 100% secure, we work diligently to minimize risks.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Request that we correct or delete your data

  • Opt out of communications at any time

  • File a complaint with a data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us at info@theoutreachbros.com.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

If you request deletion of your data, we will delete it within 30 days unless legally prohibited.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted to this page with a revised "Last Updated" date. Continued use of our services after updates constitutes your agreement to the new terms.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

The Outreach Bros
Email: info@theoutreachbros.com
Website: www.theoutreachbros.com

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